Return Policy

Ordering

Order from Website

Mrs. Bones is please to offer the convenience of secure ordering directly from this site. Simply find your trim from the collections listed under the “Dog Collar Collections” menu at the top of the website (Signature, Classic, Gallery, International, Masterpiece, Holiday, and Museum), select collar options, fill out the necessary information about the dog who will wear the new collar and click on “add to cart.” Then you can continue shopping, or check out. When checking out, fill in mailing and payment information. You will receive a confirmation of your order by email.

Ordering via Email

Email Mrs. Bones through the website or at mrsbones@mrsbones.com. Be sure to include your mailing address, telephone number, trim choice, collar style, breed, weight and neck size of your dog, and your credit card information, including expiration date.

Ordering by Telephone

Call Mrs. Bones between the hours of 10:00 am and 5:00 pm (Eastern) at 877.767.1308 (toll free outside of VA) or 757.412.0500 (inside VA) to order directly, or just have any questions answered.

Return Policy

Mrs. Bones guarantees her products against any flaws in materials or workmanship. If you are not satisfied, please contact Mrs. Bones immediately. You may return your items within 7 days, unused, with the original hang tags still attached. Mrs. Bones will issue replacement or shop credit for returns. There will be a $10.00 exchange/return restocking fee if return is not due to Mrs. Bones’ error.

Mrs. Bones' products are not guaranteed against scratching, chewing, and excessive pulling. Dogs should never be tied out on Mrs. Bones collars.